Returns & Refunds

Last updated: 28 August 2026

Living Hut offers a 30-day return window in addition to your legal rights. Nothing in this policy limits your statutory rights.

Starting a return

Email info@livinghut.com within 30 days after receiving your order. Include your order number and the item you wish to return. If an item is faulty, damaged on arrival or incorrect, please describe the problem. Photographs may help us resolve the matter quickly, but they are not a condition of your legal rights.

We will provide return instructions and confirm the correct return address. Please do not send an item back before receiving these instructions. Our contact address is not necessarily our returns depot.

Change-of-mind returns

You may request a change-of-mind return within 30 days after receiving the item. Once authorised, please send it back within 14 days.

For returns requested during the first 14 days, you may inspect the item as you reasonably would in a shop. We may reduce the refund if handling beyond what is reasonably necessary has reduced the item's value.

Our additional return period from day 15 to day 30 applies where the item is unused, complete and, where reasonably possible, returned with its original packaging.

You are responsible for the direct cost of returning a change-of-mind item. We recommend using a tracked service and retaining proof of postage. Where an item cannot normally be returned by post, any applicable estimated return or collection cost will be made clear before purchase where required by law.

Items excluded from change-of-mind returns

The change-of-mind right does not normally apply to goods made to your specifications or clearly personalised; goods that deteriorate or expire rapidly; sealed goods unsuitable for return for health or hygiene reasons once unsealed; or sealed audio, video or software products once unsealed.

These exclusions do not apply where an item is faulty, damaged or not as described. Sale items have the same statutory rights as full-price items and are covered by this policy on the same basis.

Faulty, damaged or incorrect items

Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged on arrival or not what you ordered, contact us as soon as reasonably possible. Depending on the circumstances and timing, you may be entitled to a refund, repair, replacement or price reduction.

Living Hut will arrange a prepaid return or collection, or reimburse reasonable return postage agreed with us in advance. You will not have to pay return postage where the item is faulty, damaged on arrival or incorrect. Your legal rights for faulty goods can continue after the 30-day return window.

Refunds

For a statutory change-of-mind cancellation notified within 14 days after delivery, we will refund the item price and the cost of our least expensive standard delivery option. Any additional amount paid for premium or expedited delivery is not refundable.

For a return requested under our additional period from day 15 to day 30, we will refund the item price. Original delivery charges are not refundable.

For change-of-mind cancellations, we may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever happens first. We will then issue the refund without undue delay and no later than 14 days after that point. Refunds are made to the original payment method without a refund fee. Your bank or payment provider may take additional time to show the payment.

Contact

Living Hut
Zeno House
Smithfold Lane
Manchester M28 0GP
United Kingdom

Email: info@livinghut.com