How can we help?

UK Standard delivery is £4.99 and is free when your order total is £50 or more. UK Express delivery is £6.99.

The available services, charges and estimated delivery dates for your address are shown at checkout before you pay.

UK Standard delivery is estimated at 3–5 business days and UK Express at 1–2 business days. The estimated date available for your address and order is shown at checkout.

We will email you when your order has been dispatched. You should also receive tracking information directly from the courier.

We use a range of trusted couriers depending on the products ordered and the delivery location.

It may. We dispatch from two warehouse locations in the North West, so items can arrive separately. You will receive a dispatch email and tracking information for each part of your order.

We process orders quickly, so cancellation may not be possible once an order has been placed. Please contact us as soon as possible at info@livinghut.com.

Contact us as quickly as possible with your order number. We will do our best to help before dispatch, although changes cannot always be guaranteed.

Orders are processed quickly, so adding items after checkout may not be possible. You can place a separate order or contact our team for help.

Please check whether your order has been dispatched in multiple parcels. If anything is still missing, contact us with your order number and the details of the item.

Contact us at info@livinghut.com within 30 days after delivery before sending anything back. We will provide return instructions. Eligible faulty, damaged or incorrect-item returns are free. For a change-of-mind return, you are responsible for return postage. Items returned under our additional day 15–30 period must be unused, complete and, where reasonably possible, in their original packaging. This does not affect your statutory rights.

We process refunds without undue delay and, where the statutory cancellation rules apply, no later than 14 days after we receive the returned goods or evidence that they were sent back. Your bank or payment provider may take additional time to display the funds.

Contact us as soon as possible with your order number and details of the issue. Photographs may help us resolve it quickly but are not a condition of your legal rights. For eligible damaged, faulty or incorrect items, we will arrange a free return and provide the appropriate refund, repair or replacement. This does not affect your statutory rights.

If you need a different item, the usual process is to return the unwanted product and place a new order. Contact us if you need help.

Check the product description, measurements, materials and capacity before ordering. Our buying guides also provide useful advice for choosing products for different rooms and routines.

Measurements are provided by the manufacturer and can be found on the product page. Always check the available space in your home before ordering.

Products available to add to your basket are generally available to order. Availability can change quickly, so we recommend completing your purchase once you have found what you need.

No. You can check out as a guest, although creating an account makes it easier to review future orders and manage your details.

Available payment methods are shown securely at checkout. The options available may vary depending on your device and order.

Use the password reset option on the account page. If you still need help, contact us at info@livinghut.com.